Contact information

CONTACT INFORMATION

Last updated: 14 September 2026

Thank you for visiting LIINGSTTORM.

If you have any questions about your order, delivery, returns, refunds, products or our website, our Customer Support team is available to assist you.

Customer Support

Brand: LIINGSTTORM
Website: LIINGSTTORM.store
Email: support@LIINGSTTORM.store

For the quickest assistance regarding an existing order, please include your order number in your message.

What We Can Help With

You may contact us regarding:

  • order status;

  • shipping and delivery;

  • tracking information;

  • returns and refunds;

  • damaged or faulty products;

  • incorrect items;

  • sizing and product information;

  • payment-related enquiries;

  • website issues;

  • cancellations; or

  • general customer service enquiries.

Order Enquiries

When contacting us about an order, please provide where possible:

  • your full name;

  • your order number;

  • the email address used to place the order; and

  • a brief description of your enquiry.

This information helps us identify your order and respond more efficiently.

Returns and Refunds

For questions regarding a return, cancellation or refund, please contact:

support@LIINGSTTORM.store

Please include your order number and details of the item concerned.

For further information, please refer to our Return & Refund Policy.

Shipping Enquiries

For delivery or tracking enquiries, contact:

support@LIINGSTTORM.store

Please include your order number and, where available, your tracking information.

For more information about our delivery services, please refer to our Shipping Policy.

Faulty, Damaged or Incorrect Items

If you receive an item that is:

  • faulty;

  • damaged;

  • incorrect;

  • incomplete; or

  • materially different from its description,

please contact us as soon as reasonably possible at:

support@LIINGSTTORM.store

Where helpful, you may include photographs of the item and packaging together with your order number.

Providing photographs may help us investigate the issue, but this does not limit any statutory consumer rights you may have.

Business Information

Trading Name: LIINGSTTORM

Website: LIINGSTTORM.store
Email: support@LIINGSTTORM.store

Business Address

Our geographic business address is:

Please do not send returns to this address unless you have been instructed to do so by our Customer Support team.

Return instructions and the appropriate return address will be provided where necessary.

Email Contact

For all general customer service enquiries:

support@LIINGSTTORM.store

Please ensure that the email address entered is correct when contacting us so that we can respond to you successfully.

Customer Service Response

We aim to review and respond to customer enquiries as promptly as reasonably possible.

Response times may vary during:

  • weekends;

  • UK bank holidays;

  • major promotional events; or

  • periods of unusually high customer demand.

If your enquiry relates to a statutory cancellation, return or other time-sensitive consumer right, the applicable legal deadlines will not be reduced simply because of our customer service response time.

Complaints

If you are dissatisfied with a product or service provided by LIINGSTTORM, please contact:

support@LIINGSTTORM.store

Please provide:

  • your name;

  • your order number, where applicable;

  • a clear description of the issue; and

  • the outcome you are seeking.

We will review complaints fairly and seek to resolve them within a reasonable period.

Nothing in this complaints procedure limits any legal rights or remedies available to consumers.

Privacy Enquiries

For questions concerning personal information, privacy or data-protection rights, please contact:

support@LIINGSTTORM.store

Please refer to our Privacy Policy for further information about how we collect, use, retain and protect personal information.

Important Notice

LIINGSTTORM will never ask you to send passwords or full payment-card security details by email.

If you receive a suspicious communication claiming to represent LIINGSTTORM, please contact us directly through:

support@LIINGSTTORM.store

Statutory Consumer Rights

Nothing on this Contact Information page limits or excludes any rights that customers may have under applicable United Kingdom consumer law.

Where applicable, customers may have rights under legislation including the:

Consumer Rights Act 2015

and the:

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

as amended or replaced from time to time.

Contact LIINGSTTORM

LIINGSTTORM

Website: LIINGSTTORM.store
Email: support@LIINGSTTORM.store

We look forward to assisting you.