Terms of service

TERMS OF SERVICE

Last updated: 14 September 2026

Welcome to LIINGSTTORM.

These Terms of Service (“Terms”) govern your access to and use of LIINGSTTORM.store and any purchase you make through our website.

Please read these Terms carefully before using our website or placing an order.

By accessing our website or purchasing products from us, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

Nothing in these Terms affects any statutory rights that cannot lawfully be excluded or limited under United Kingdom consumer law.

1. ABOUT US

The website LIINGSTTORM.store is operated under the trading name LIINGSTTORM.

Trading Name: LIINGSTTORM
Website: LIINGSTTORM.store
Email: support@LIINGSTTORM.store

Throughout these Terms, “LIINGSTTORM”, “we”, “us” and “our” refer to the business operating LIINGSTTORM.store.

“You” and “your” refer to any visitor, customer or user of our website.

2. SCOPE OF THESE TERMS

These Terms apply to:

  • your use of LIINGSTTORM.store;

  • orders submitted through our website;

  • contracts for products purchased from us;

  • communications between you and LIINGSTTORM concerning such orders; and

  • any services directly connected with purchases made through our website.

Additional policies or terms may apply to particular promotions, products or services.

Where additional terms conflict with mandatory consumer law, mandatory consumer law takes precedence.

3. ELIGIBILITY TO PLACE AN ORDER

By placing an order through our website, you confirm that:

  • you are legally capable of entering into a contract;

  • the information you provide is accurate and complete;

  • you are authorised to use the payment method submitted; and

  • you are purchasing products for lawful purposes.

If you are under 18, you should only make purchases with the involvement and permission of a parent or legal guardian where required.

4. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, measurements, colours, materials and other information displayed on our website are accurate.

However, the appearance of colours may vary depending on your device, display settings, lighting conditions and screen technology.

Measurements may also be subject to reasonable manufacturing tolerances.

Nothing in this section allows us to supply goods that fail to comply with your statutory rights.

Goods supplied to consumers must meet applicable legal standards, including requirements concerning satisfactory quality, fitness for purpose and conformity with description.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your basket does not reserve that item.

In rare circumstances, an item may become unavailable after an order has been submitted.

If we are unable to supply a product that you have ordered, we will contact you and, where payment has already been taken, provide an appropriate refund without undue delay.

We are not required to provide a substitute product unless we expressly agree to do so.

6. PRICES

Prices displayed on LIINGSTTORM.store will be shown in the currency indicated on the website.

For purchases directed at customers in the United Kingdom, prices will normally be displayed in pounds sterling (£ GBP).

Where legally required, displayed consumer prices will include applicable taxes.

Any delivery charges or other unavoidable charges payable by the customer will be disclosed clearly before the customer submits the order.

We will not deliberately conceal mandatory charges or use misleading pricing practices.

7. PRICING ERRORS

We take reasonable care to ensure that prices are displayed correctly.

However, genuine technical, typographical or administrative pricing errors may occasionally occur.

If we identify an obvious pricing error before a contract has been formed, we may contact you and offer you the opportunity to place an order at the correct price.

If a contract has already been formed, any action we take will remain subject to applicable contract and consumer law.

Nothing in these Terms permits us to cancel a valid consumer contract arbitrarily or unfairly.

8. PROMOTIONS AND DISCOUNTS

From time to time, we may offer:

  • promotional codes;

  • introductory offers;

  • seasonal promotions;

  • multi-buy offers;

  • bundle discounts;

  • reduced-price products; or

  • other promotional arrangements.

Specific promotional terms may apply.

Promotional conditions will be communicated clearly where applicable.

We will not use promotions in a manner that is false, misleading or likely to materially distort a consumer's purchasing decision.

Unless otherwise stated, promotional codes cannot normally be exchanged for cash.

9. ORDER PROCESS

Our website will display the main steps required to place an order.

Before submitting your order, you will normally have an opportunity to:

  • review the products selected;

  • review quantities and variants;

  • review the delivery address;

  • review available delivery methods;

  • review the total price;

  • correct relevant errors; and

  • select or confirm your payment method.

You should check your order carefully before submitting it.

10. OBLIGATION TO PAY

The final checkout stage will make clear when placing an order creates an obligation to pay.

By selecting a button or other checkout function that clearly indicates that payment is required, you authorise us and our payment providers to process payment for your order.

No optional additional charge will be imposed through a pre-selected option where affirmative consent is legally required.

11. ORDER ACKNOWLEDGEMENT

After you submit an order, we may send an acknowledgement confirming that we have received it.

An order acknowledgement does not necessarily mean that your order has been accepted.

The point at which the contract between you and LIINGSTTORM is formed will be explained in accordance with the order process described below.

12. FORMATION OF THE CONTRACT

Unless we clearly tell you otherwise during checkout, your order constitutes an offer to purchase goods from us.

A binding sales contract is normally formed when we send you an email or other communication confirming that your order has been accepted or dispatched.

We may refuse an order before acceptance for legitimate reasons, including where:

  • a product is unavailable;

  • payment cannot be authorised;

  • we reasonably suspect fraud;

  • an order breaches an applicable purchase restriction;

  • delivery cannot reasonably be made to the supplied address; or

  • there is an obvious material error in the listing.

Any refusal will be exercised in accordance with applicable law.

13. ORDER CONFIRMATION

Following formation of a distance contract, we will provide confirmation of the contract in a durable format, such as email, within the period required by applicable law.

The confirmation may include information such as:

  • products ordered;

  • price;

  • delivery details;

  • payment information;

  • business contact details;

  • cancellation rights; and

  • relevant contractual terms.

Please retain your confirmation for your records.

14. PAYMENT

Available payment methods will be displayed during checkout.

Payments may be processed by independent third-party payment providers.

You agree to provide current, complete and accurate billing and payment information.

We do not guarantee that every payment method will be available for every order or location.

Your bank, card issuer or payment provider may apply additional terms independently of LIINGSTTORM.

15. PAYMENT AUTHORISATION

By submitting payment information, you represent that you are authorised to use the relevant payment method.

We may use payment providers and fraud-prevention systems to verify or authorise transactions.

An order may be delayed or rejected where payment cannot be properly authorised or where legitimate fraud-prevention concerns arise.

16. SECURITY CHECKS AND FRAUD PREVENTION

We reserve the right to conduct reasonable security checks before accepting or dispatching an order.

This may include requesting additional information where reasonably necessary to verify:

  • identity;

  • billing information;

  • payment authorisation; or

  • suspicious transaction activity.

We will process personal information used for such checks in accordance with applicable data-protection law and our Privacy Policy.

17. SHIPPING AND DELIVERY

Available delivery options, applicable delivery charges and relevant delivery information will be displayed on our website or during checkout.

Further details are contained in our Shipping Policy.

Where no different delivery period has been agreed, goods will be delivered within the period required by applicable UK consumer law.

We will take reasonable steps to deliver orders to the address supplied by you.

You are responsible for ensuring that the delivery information supplied is complete and accurate.

18. DELIVERY DELAYS

Occasionally, delivery may be affected by circumstances outside our reasonable control.

If a material delay occurs, we will deal with the order in accordance with your contractual and statutory rights.

Nothing in these Terms removes any legal right you may have to cancel a contract or obtain a refund where goods are not delivered within an agreed or legally required period.

19. FAILED DELIVERY

If delivery cannot be completed because information supplied by the customer is incorrect or incomplete, the carrier may:

  • attempt redelivery;

  • direct the parcel to a collection point; or

  • return the parcel to us.

Any further action will be handled reasonably and in accordance with applicable consumer law.

We will not impose charges that are unlawful or disproportionate.

20. RISK IN THE GOODS

Where applicable consumer law provides that the trader remains responsible for goods until they come into the physical possession of the consumer or a person identified by the consumer, risk will pass in accordance with those statutory rules.

Using a carrier selected or arranged by LIINGSTTORM does not remove our statutory responsibility for delivery.

Different rules may apply where the consumer independently commissions a carrier not offered by us.

21. OWNERSHIP OF GOODS

Legal title to goods may pass to you once we have received full payment and the relevant legal conditions for transfer have been satisfied.

This clause does not affect statutory rules concerning risk, delivery or consumer remedies.

22. RIGHT TO CANCEL ONLINE ORDERS

Customers purchasing qualifying goods online will normally have the statutory right to cancel the contract without giving a reason within 14 days after receiving the goods, subject to applicable exceptions.

Details of how to cancel and return products are set out in our Return & Refund Policy.

Our voluntary returns arrangements do not reduce your statutory rights.

23. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy and applicable UK consumer law.

Where you validly exercise a statutory cancellation right, we will provide refunds required by law, including any applicable standard outbound delivery charge.

Where goods are faulty, damaged, misdescribed or otherwise fail to conform to the contract, additional statutory rights may apply.

24. FAULTY OR NON-CONFORMING GOODS

Nothing in these Terms restricts the rights available to consumers under the Consumer Rights Act 2015.

Goods supplied to consumers must meet applicable statutory requirements.

Depending on the circumstances and timing, legal remedies may include:

  • rejection and refund;

  • repair;

  • replacement;

  • price reduction; or

  • final rejection.

Please contact:

support@LIINGSTTORM.store

if you believe you have received faulty or non-conforming goods.

25. STATUTORY RIGHTS

Your rights under these Terms are in addition to your statutory consumer rights.

Nothing in these Terms seeks to exclude or limit rights that cannot legally be excluded or limited.

Where a provision of these Terms conflicts with a mandatory consumer-protection rule, the mandatory rule prevails.

26. USER ACCOUNTS

If our website allows customer accounts, you are responsible for:

  • providing accurate information;

  • maintaining the confidentiality of your login details;

  • taking reasonable steps to prevent unauthorised use; and

  • notifying us if you reasonably believe your account has been compromised.

You must not deliberately create an account using another person's identity without lawful authority.

27. ACCEPTABLE USE OF OUR WEBSITE

You must not use LIINGSTTORM.store:

  • for unlawful purposes;

  • to commit or facilitate fraud;

  • to interfere with the operation or security of the website;

  • to introduce malicious software;

  • to attempt unauthorised access to our systems;

  • to scrape, extract or reproduce protected content unlawfully;

  • to impersonate another person;

  • to submit deliberately false information;

  • to infringe intellectual-property rights; or

  • to harass or harm other users or our staff.

We may take reasonable action to protect our website, customers and business from unlawful or abusive activity.

28. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, uninterrupted access cannot always be guaranteed.

The website may occasionally be unavailable because of:

  • maintenance;

  • technical failures;

  • security issues;

  • hosting failures;

  • updates; or

  • events outside our reasonable control.

Temporary website unavailability does not affect rights relating to contracts already formed.

29. INTELLECTUAL PROPERTY

Unless otherwise stated, the content made available through LIINGSTTORM.store is owned by, licensed to or lawfully used by LIINGSTTORM.

This may include:

  • trademarks;

  • brand names;

  • logos;

  • photographs;

  • product images;

  • graphics;

  • written content;

  • website design;

  • videos; and

  • other creative materials.

You may use the website for normal personal shopping purposes.

You must not reproduce, commercially exploit, distribute or modify protected material without permission where such permission is legally required.

Nothing in these Terms transfers ownership of our intellectual property to you.

30. LIINGSTTORM BRAND

The name LIINGSTTORM, its logos, designs and associated branding may be protected by intellectual-property laws.

No licence to use our branding commercially is granted merely because you access or purchase through our website.

31. CUSTOMER REVIEWS AND USER CONTENT

Where our website allows reviews, photographs, comments or other user-submitted material, you must ensure that anything you submit:

  • reflects a genuine experience where represented as a review;

  • is not knowingly false or misleading;

  • does not impersonate another person;

  • does not contain unlawful material;

  • does not infringe third-party rights; and

  • does not contain malicious software.

We do not permit fake reviews or reviews presented as genuine consumer experiences when they are not genuine.

We may moderate or remove unlawful, fraudulent, abusive or irrelevant content where reasonably necessary.

We will not suppress genuine negative reviews merely because they are unfavourable.

32. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to independent third-party websites.

These links may be provided for convenience or informational purposes.

Unless expressly stated otherwise, we do not control those websites and are not responsible for their independent content, policies or services.

You should review the relevant third party's terms and privacy information before using its services.

33. THIRD-PARTY SERVICES

Our store may use third-party providers for functions including:

  • website hosting;

  • payment processing;

  • order fulfilment;

  • delivery;

  • analytics;

  • customer support; and

  • fraud prevention.

Third-party providers may operate subject to their own legal terms.

Our use of third-party providers does not remove any statutory responsibility that remains with LIINGSTTORM as the retailer.

34. PERSONAL DATA

We process personal data in accordance with our Privacy Policy and applicable UK data-protection legislation.

Our Privacy Policy explains matters including:

  • the categories of personal information we process;

  • why we process it;

  • relevant lawful bases;

  • recipients of information;

  • retention;

  • international transfers where applicable; and

  • individual rights.

Our Terms of Service do not replace our Privacy Policy.

35. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar storage or access technologies.

Information concerning those technologies, their purposes and the choices available to users should be provided through our Cookie Policy or cookie-management system where applicable.

Where consent is legally required, we will seek the appropriate consent before using relevant non-exempt technologies.

36. MARKETING COMMUNICATIONS

Where applicable, promotional email, SMS or other electronic marketing will be sent in accordance with relevant privacy and electronic communications requirements.

Where consent is required, customers will be given an appropriate choice.

Marketing messages will include a reasonable method of unsubscribing where legally required.

Transactional communications relating to an order are different from promotional marketing and may still be sent where necessary to administer a purchase.

37. LIABILITY

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded, including where applicable:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of statutory rights relating to goods; or

  • other liability that cannot lawfully be excluded.

38. CONSUMER LOSSES

If we fail to comply with these Terms, we may be responsible for foreseeable loss or damage that arises from our breach, subject to applicable law.

A loss or damage is foreseeable where it was an obvious consequence of our breach or was contemplated by both parties when the contract was formed.

Nothing in this clause limits mandatory statutory remedies.

39. BUSINESS LOSSES

Our website is primarily intended for consumers purchasing for personal use unless otherwise expressly stated.

If you purchase products wholly or mainly for business purposes, different legal rules may apply.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

40. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a failure or delay caused solely by events outside our reasonable control to the extent permitted by law.

Examples may include:

  • severe disruption to transport networks;

  • natural disasters;

  • widespread telecommunications failures;

  • governmental restrictions;

  • industrial action;

  • serious cybersecurity incidents affecting third-party infrastructure; or

  • other comparable circumstances.

This clause does not remove rights that consumers may have where delivery is materially delayed or performance does not occur.

41. COMPLAINTS

If you have a complaint about an order, product or our service, please contact us at:

support@LIINGSTTORM.store

Please include sufficient details for us to identify and investigate the matter.

We will seek to deal with complaints fairly and within a reasonable period.

Where applicable law requires us to provide information about an approved Alternative Dispute Resolution entity following an unresolved dispute, we will provide the relevant information.

42. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

Similarly, any delay by a consumer in exercising a right will be treated in accordance with applicable limitation rules and consumer legislation.

43. SEVERABILITY

If any provision of these Terms is found by a competent court or authority to be unlawful, invalid or unenforceable, that provision will apply only to the extent legally permitted.

The remaining provisions will continue to operate where legally possible.

44. TRANSFER OF RIGHTS

We may transfer our rights or obligations under a contract only where doing so is legally permitted and does not unlawfully reduce your consumer rights.

You may transfer your rights where permitted by law or with our agreement where our agreement is reasonably required.

45. ENTIRE AGREEMENT

These Terms, together with the policies expressly incorporated into them, set out the contractual framework governing purchases from LIINGSTTORM.

This clause does not exclude liability for fraud, fraudulent misrepresentation or information that consumer law requires to form part of the contract.

46. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • changes to law;

  • regulatory guidance;

  • our services;

  • website functionality;

  • payment methods;

  • delivery arrangements; or

  • legitimate business practices.

The version applicable to your purchase will generally be the version made available when the relevant contract was formed.

Material changes will not retrospectively remove rights already acquired under an existing contract.

The date at the top of these Terms identifies the most recent version.

47. UNFAIR COMMERCIAL PRACTICES

LIINGSTTORM intends to conduct its consumer-facing activities fairly and transparently.

We will not knowingly engage in commercial practices prohibited by applicable consumer-protection legislation, including materially misleading actions, misleading omissions, aggressive practices or other prohibited unfair practices.

Prices, offers and material product information should be communicated clearly so that consumers can make informed purchasing decisions.

48. GOVERNING LAW

These Terms and contracts made through our website are governed by the applicable laws of the United Kingdom.

Where English law is stated to govern a particular contract, this will not deprive a consumer living in Scotland, Northern Ireland or another applicable jurisdiction of mandatory protections that apply to them.

49. JURISDICTION

Nothing in these Terms is intended to prevent a consumer from bringing proceedings in a court that consumer law permits them to use.

Consumers residing in England or Wales may generally bring proceedings in the courts of England and Wales.

Consumers residing in Scotland or Northern Ireland may also have rights to bring proceedings in their local courts.

Mandatory jurisdiction rules take precedence over this clause.

50. CONSUMER PROTECTION LEGISLATION

Our relationship with UK consumers may be subject to legislation including, where applicable:

Consumer Rights Act 2015

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Digital Markets, Competition and Consumers Act 2024

Electronic Commerce (EC Directive) Regulations 2002

Data Protection Act 2018

UK General Data Protection Regulation

Privacy and Electronic Communications Regulations

Data (Use and Access) Act 2025

and other applicable legislation, regulations and amendments.

References to legislation include amendments, replacements and subordinate legislation where applicable.

Nothing in these Terms should be interpreted as contracting out of mandatory protections provided by law.

51. CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

LIINGSTTORM

Website: LIINGSTTORM.store

Email: support@LIINGSTTORM.store

For order-related enquiries, please include your order number where available.

52. FINAL PROVISION

By using LIINGSTTORM.store or placing an order through the website, you acknowledge that you have had the opportunity to read these Terms.

Your acceptance of these Terms does not constitute a waiver of any statutory consumer right.

If any provision in these Terms conflicts with a mandatory requirement of applicable UK consumer law, the mandatory legal requirement will prevail.